Easy 30-Day Returns
All of our items are brand new and are produced by world-class manufacturers. We anticipate that your order should arrive in excellent condition when shipped. We also recognize that not every order will be a perfect fit, so we offer easy returns in 5 simple steps. Please review our Policy for more details on how to file your return and what to expect.
Return Summary:
- A RMA (return merchandise authorization) number must be received from us before you initiate your return.
- All returns for money back must be made within 30 days of receipt.
- Exchanges and store credits are honored up to 30 days of receipt.
- All products must be new, unused, and have original boxes, packaging, and hardware.
- Return shipping is arranged by the customer.
- The initial shipping cost (outbound shipping) is deducted for all returns and exchanges.
- Some products require a restocking fee and that fee is deducted for all returns and exchanges.
We do not ship to storage lockers, storage warehouses, or holding facilities. In the event your item is shipped to one of those facilities, we reserve the right to cancel your order, and/or our normal Return, Damage, and Cancellation Policy for items shipping to storage lockers, warehouses, and holding facilities will be voided.
You must make your own arrangements to return your item. We require that you contact us for a Return Merchandise Authorization number before you return your item. We also require tracking information upon returning your item, or we can not process your return.
In the event that we offer an option to pick up your return item, you may be charged upfront for the pick-up fee, or it will be deducted from your refund amount.
Damages must be reported within 24 hours of receipt with images for documentation. We will issue a free replacement of your damaged item; we do not accept returns on damaged goods. If your item cannot be replaced, we do not refund inbound or outbound freight fees.
Standard Return Policy
We offer a 30-day money back guarantee. 30 days start from the date of delivery. Customer is responsible for return transit fees.
Remorse Returns
Your return is considered a remorse if you change your mind and wish to return your purchase. Please be advised that you are responsible for all shipping and handling costs (outbound and return) and this amount will be deducted from your refund. You are responsible for arranging the return shipment with UPS, FedEx or USPS; we do not pay for pick up. Under some circumstances, we can issue a Call Tag to pick up your item for a fee.
Exchanges and store credits will be given up to 30 days. 30 days start from the date of delivery. Customer is responsible for transit fees associated with their exchange. Merchandise must be returned in original packaging and found to be in like-new condition before an exchange or store credit is issued. Remorse returns for money back is honored up to 30 days from date of delivery. Exchanges and store credits are honored up to 30 days from the date of delivery. We do not accept returns with money back after 30 days from delivery date, and we do not accept exchanges or issue store credits after 30 days from delivery date.
» If customer decides to return item, buyer would be responsible for all shipping fees, the cost of returning the item and the cost to re-ship the new item if an exchange is involved. Free Shipping only applies to non returned items. If customer decides to return or exchange their item, customer is responsible for return transit fees and the initial cost of shipping the item to their home will be deducted from any refund amount, exchange credit or merchandise store credit amount.
» If customer decides to return a freight delivered item and their signature is present on the delivery ticket, the customer would be responsible for all shipping fees--the cost of returning the item and the initial outbound shipping cost. The customer would also pay a restocking fee up to 30%. Shipping and restocking fees will be deducted from any refund amount, exchange credit or merchandise store credit amount customer will receive. Please carefully inspect all freight delivered items that require your signature to make sure you receive the right product, correct color etc., and that your item is not damaged with no defects before you sign. Your signature is a record that you've inspected your item, and that you've accepted full responsibility for the condition of your item.
Email us at service@designdistrictmodern.com before initiating your return. See below for detailed instructions on how to return your item(s). Give us a call Toll-Free at 1.866.289.6998 if you have any questions.
HOW TO RETURN YOUR ORDER:
1. Send an email to service@designdistrictmodern.com. Put RETURN in the subject line and add the following information inside the email:
Name order was placed under
Order number
Item(s) requesting to return
Reason for return
PLEASE NOTE: ITEMS THAT ARE ASSEMBLED CAN NOT BE RETURNED. ITEMS WITHOUT THE ORIGINAL BOX CAN NOT BE RETURNED. ITEMS WITHOUT THE ORIGINAL PACKING MATERIALS CAN NOT BE RETURNED. DAMAGED ITEMS CAN ONLY BE REPLACED FOR A NEW, UNDAMAGED SAME ITEM AND CAN NOT BE RETURNED. SEE ALL NON-REFUNDABLE ITEMS AT BOTTOM OF THIS PAGE.
2. Once your return request has been received and reviewed, you will then be emailed an RMA # and return instructions.
3. Please repackage your order carefully in the same manner in which your order was received. All item(s) must be returned in their original packaging and in "like new" condition.
4. It is your responsibility to arrange for your order to be shipped back to the address provided to you with your RMA #. Tracking numbers for your return shipment must be provided by sending an email to service@designdistrictmodern.com so we are aware to expect your return. We suggest that you insure your return shipment in the event there are any issues or damages during transit. Any damages to your return will be your responsibility and original order charges will apply, no refund will be provided. No returns will be accepted without receipt of an RMA # by Designdistrict.
5. Once your order has been received, inspected and found to be in "like new" condition, you will then receive your refund. Refunds will only be issued to the credit card used for the original purchase within 14 business days.
THERE ARE NO EXCEPTIONS TO THE RETURN POLICY. WE OFFER 30 DAYS TO BE ELIGIBLE FOR MONEY BACK ON ORDERS AND 30 DAYS TO RETURN MERCHANDISE FOR AN EXCHANGE OR STORE CREDIT. NO RETURNS FOR MONEY BACK WILL BE ACCEPTED AFTER 30 DAYS OF RECEIPT. EXCHANGES AND STORE CREDITS ARE NOT ISSUED AFTER 30 DAYS OF RECEIPT. STORE CREDITS MUST BE REDEEMED WITHIN 30 DAYS AFTER THEY ARE ISSUED.
DISCOUNTS & SPECIAL PROMOTIONS DO NOT APPLY ON PRODUCTS THAT ARE RETURNED FOR NEW ITEMS OR EXCHANGED FOR NEW ITEMS.
Warranty
A REPLACEMENT ITEM IS ISSUED IF YOUR ITEM IS DEEMED TO BE DEFECTIVE AND IS STILL UNDER A WARRANTY PERIOD. IF YOUR ITEM CARRIES A WARRANTY, THE WARRANTY PERIOD IS 1 YEAR OR LESS. THE MANUFACTURER OF YOUR ITEM ISSUES THE WARRANTY AND CAN REPLACE YOUR ITEM IF A PRODUCT IS DEEMED DEFECTIVE OR MEETS OTHER ELIGIBLE REQUIREMENTS SUCH AS A RECALL. IF A PRODUCT IS NOT DEEMED DEFECTIVE BY THE MANUFACTURER, A REPLACEMENT WILL NOT BE GIVEN. IF A PRODUCT IS DAMAGED UNDER OTHER CIRCUMSTANCES OUTSIDE OF THE ELIGIBLE WARRANTY REQUIREMENTS, A REPLACEMENT WILL NOT BE GIVEN. WHEN A PRODUCT IS DEEMED DEFECTIVE BY THE MANUFACTURER AND IS STILL UNDER WARRANTY, THE MANUFACTURER CAN ISSUE A REPLACEMENT PRODUCT. THE MANUFACTURER NOR WILL DESIGNDISTRICT ISSUE REPLACEMENTS ON ITEMS THAT ARE PAST THE WARRANTY PERIOD & THE MANUFACTURER WILL NOT ISSUE A REPLACEMENT ON ITEMS THAT HAVE NO WARRANTY OR EXPIRED WARRANTY. THE MANUFACTURER RESERVES THE RIGHT TO EXAMINE PRODUCTS PRIOR TO ISSUING ANY REPLACEMENT AND CAN VOID A WARRANTY IF IT FINDS AN ITEM HAS BEEN ALTERED OR MISUSED.
IF AN ITEM IS COVERED BY WARRANTY AND THERE ARE ISSUES OUTSIDE OF THE WARRANTY PERIOD OR AFTER THE WARRANTY PERIOD HAS EXPIRED (UP TO 90 DAYS, 6 MONTHS OR 1 YEAR--PLEASE INQUIRE ABOUT ITEM WARRANTY LENGTH WHEN YOU PLACE YOUR ORDER), DESIGNDISTRICT WILL NOT PROVIDE ANY REPLACEMENTS AND WILL NOT BE RESPONSIBLE FOR ITEM DAMAGE. DESIGNDISTRICT WILL PROVIDE MANUFACTURER CONTACT INFORMATION TO DIRECT ANY CLAIMS OR ISSUES RELATED TO PRODUCTS OUTSIDE OF THE WARRANTY PERIOD.
Damage Policy
Before signing for delivery, it is very important to inspect the carton for any potential damage that may have occurred while in transit. It is normal for packaging to show some wear. Carefully open each package on the same day as your delivery. You must retain the box and packing materials for a return. If there is any damage to the merchandise, inform the driver before he leaves the premises so he can note the damage on the delivery ticket. If the item is damaged, you must refuse the entire delivery and send your item back with the driver. Do not sign the delivery ticket if your item is damaged. NOTE: If you sign for the shipment, your signature is verification and a record that your merchandise has been received in good condition. Once you sign the delivery ticket, you have accepted the condition of your item and a damage claim can not be filed. Also, once you sign the delivery ticket, your item can no longer be returned for money back or for a replacement.
IMPORTANT:
We will not accept any claims of damage once you sign the delivery ticket and the item you signed for is in your possession. There are no exceptions to this Policy. Your signature on the delivery ticket is a record indicating your acceptance of the item. It also indicates there was no damage or issues with your item. Please contact us immediately if you need to refuse your shipment due to damage. Contacting us while the delivery driver is still on site is the best solution if you feel your item is damaged and/or if you need to refuse your shipment altogether. Call +1.866.289.6998 if you have questions at the time of your delivery. If you receive the wrong item during your delivery, please contact us before the driver leaves. To substantiate this claim or any other issues that may arise during delivery, take photos of the item and the box carton and email them to service@designdistrictmodern.com before the driver leaves.
If your package was left at your door without your signature, and upon opening appears damaged, contact us immediately. You have 24 hours to notify us of damage on packages that are delivered without a signature. We require that you take digital pictures of the damage to the carton and the damage to the item within 24 hours of delivery. Please take digital pictures so we can see the damage clearly. Email the pictures to service@designdiatrictmodern.com to validate & expedite the damage claims process. Please note: Once your item is validated as damaged, we will issue a free replacement. Refunds are not issued for damaged items. If you decline to receive your free replacement, your damaged item will be deemed a remorse return, and you are responsible for sending the item back to our warehouse. You are also responsible for the return cost. Please follow the Remorse Return procedures outlined above. Restocking fees and outbound shipping fees will be deducted from your return if you decline your free replacement item.
A free exchange will be given to the customer for all VALID damage claims on packages that are properly refused and properly falls within our 24 hour damage notification policy. All of the above criteria must be met. Remember, we must have pictures of any damage provided to us within 24 hours of delivery for a damage claim to be valid. We do not offer refunds on items that are damaged. A free replacement will be issued to replace your damaged item.
30 Days Free Parts Replacement
We offer 30 days you can replace damaged or defective parts. The 30 Days Free Parts Replacement period begins the day your item arrives. Replacement parts will not be issued free of charge after this 30 day period has expired, unless your item has a Manufacturer Warranty.
Missing Parts
We must be notified within 24 hours of missing parts. We suggest opening your package(s) the moment your item arrives to ensure you have all the proper pieces to assemble your item. If you are missing parts, please contact us by calling Customer Service at +1.866.289.6998 or via email at service@designdistrictmodern.com. We also require pictures of the item and the box(s) to validate your missing parts claim. Pictures should be emailed to service@designdistrictmodern.com within 24 hours of your delivery. Items with missing parts can not be returned. We will issue your missing parts for free within 10 business days.
Lost Package Policy
Packages are rarely lost. In the unlikely event that this should occur, we will gladly replace (same item), exchange (equal or lesser value item) or refund any item that is confirmed lost by the freight carrier, shipper or manufacturer. If we have confirmation that your package was delivered, a lost package claim can not be filed. We do not refund money on items that are confirmed delivered by the carrier. We also will not replace or exchange items that are confirmed delivered by the freight carrier, shipper or manufacturer. However, we will be glad to assist in filing a loss claim with the freight carrier, shipper or manufacturer in the unlikely event that your package is lost or stolen, but has a confirmed delivery status.
Cancellation Policy
Order processing is immediate. All canceled orders will incur a 5% cancellation fee. Customers must get a cancellation confirmation number by contacting service@designdistrictmodern in writing to notify us of cancellation. Requesting a cancellation by phone or chat does not mean a cancellation is confirmed. If you forget to cancel your order and your order has shipped or arrived, please follow our Standard Return Policy to return it. Customer is responsible for the return transit, the initial shipping fee(s) and a 5% cancellation processing fee will apply on all canceled orders. We do not refund shipping fees on canceled orders. Any item that is non-deliverable or requires additional delivery circumstances that have not been preapproved by Designdistrict or prepaid by the customer will be canceled and the customer will pay a Cancellation fee of up to 30%. Email us at service@designdistrictmodern.com before initiating your canceled item return. If an item is returned or rerouted without authorization from Designdistrict, or if a damaged item is returned to us without authorization, a refund can not be made.
Refused Shipments
If you refuse your shipment or if you refuse your freight shipped item for any reason, you must notate the reason on the freight ticket or delivery ticket. If the reason is damage, you must indicate where the damage appeared on the item. Do not sign the delivery ticket if your item was damaged. Provide us with pictures of damage within 24 hours of delivery. Email pictures of any damage to service@designdistrictmodern.com. If you refuse the delivery of your item for any reason other than VALID damage by following the Damage Policy, then you have Canceled your order. You will be responsible for transit fees, cancellation fees, and restocking fees. If you miss your delivery appointment, we will reach out to you within 24 hours to reschedule your appointment. Re-delivery fees may apply. If we can not reach you within 48 hours to attempt another delivery, you have canceled your order and transit fees, cancellation fess, and restocking fees will apply. If you refuse to accept your order after a delivery attempt is made, you have canceled your order and transit fees, cancellation fees, and restocking fees will apply. Order cancellations in all these events and/or other circumstances will be responsible for the following charges:
- Up to 30% Cancellation Fee
- The Freight and/or Delivery Charge of your item
- Any Miscellaneous Charges from the Freight or Delivery Company for cancellation of items, undeliverable items or non-acceptance of your Delivery
- Storage Fees
- Inbound & Outbound Shipping Costs
The charges above will be deducted from any refund you may receive if you cancel your order or do not accept the delivery of a non-damaged item.
Please note:
If you change your delivery address or supply us with an incorrect or an incomplete delivery address and your item cannot be delivered, you will be responsible for the above charges.
We do not refund damaged items. We only replace damaged items. If you do not accept your replacement item or refuse a replacement item, your order will be deemed Cancelled and we will deduct a 10% Cancellation fee, a restocking fee, and all transit fees from the refund amount.
There are no exceptions to our Cancellation Policy.
Custom Orders & Orders On Hold
We do not accept returns, exchanges nor do we refund money on custom orders. We do not accept returns, exchanges, replace missing or broken parts, nor do we refund money on items that you place on hold with the carrier. We do not accept returns, exchanges nor do we refund money on special ordered items. Also, custom orders and special ordered items do not carry a Warranty.
Non-Returnable Items
Items that you sign for are non-returnable for free for any reason. It is your responsibility to check your item before you sign the delivery ticket. Once you sign the delivery ticket, your signature is a record indicating that you have accepted the condition of your item, and it can not be returned as a damaged item. Items that are damaged can only be replaced and are not eligible for a refund. We will provide you a free replacement at no charge.
Installed ceiling lights, chandelier, pendant lighting, and wall lighting are non-returnable. Items delivered by Freight Truck with your signature are non-returnable as a damaged item. Items that are assembled are non-returnable and/or subject to a 30% restocking fee. Items without the original box and items without the original packing materials are non-returnable--no exceptions. However, these items can be replaced if they arrived damaged and you have followed our Damage Policy. We do not offer refunds on damaged items. A free replacement will be issued if your item arrives damaged. Read our Damage Policy above for more details.
*Items that are paid in advance but are held for over 30 days can not be returned and no store credits or exchanges can be issued.
*Freight deliveries that require your signature for acceptance are non-refundable because your signature indicates that you've accepted the condition of your item. If you are returning items that you or someone designated has signed for and the item(s) are not damaged, your item can be returned by following our Remorse Return and Standard Return Policy. Round trip shipping cost and a restocking fee will apply to any signature related delivery that a customer returns.