null

Frequently Asked Questions

Q: How much is shipping?

We offer free shipping on most of our items to addresses in the Continental United States (excludes Alaska & Hawaii).  We do not ship to Canada, internationally or overseas.  Also, we do not ship to P.O. Boxes, personal mailboxes or to FPO and APO addresses.  Please note that over-sized items that require additional shipping fees may not qualify for free shipping.  Please see Shipping Information if you would like to read more about our Shipping Policy.

 

Q:  Do you charge sales tax?

Sales tax is not charged unless you are shipping to an address located in the State of Georgia. Georgia State Sales Tax is 4.00% plus applicable County taxes.  We are now required to pay Sales tax on items shipping to the state of California.

 

Q:  How can you offer these great designs at such a low price?

We streamline our business to eliminate many things that would factor in unnecessary mark-up.  Our company is built on the belief that everyone should be able to enjoy the best of modern design in their home.  We seek out the highest quality and most affordable furniture manufacturers to supply us with outstanding modern classic and contemporary furniture for your home.

 

Q:  Do you offer discounts to designers or those who work in the trade?

Because of our low cost strategy to save you more money, we do not offer a special discount program to designers in the trade. However, if you are a designer working on a project or need a particular item, we can add qualified items to our Private Sale to give you more of a discount. We may also be able to give you a discount if you are a designer ordering in bulk.  Just send us your request and we will let you know what's possible within 24 hours.

 

Q:  What payment method do you use and which credit cards do you accept?


We use a secure Merchant Service through our Website to process payments. All of our payment processing providers are PCI DSS compliant, meaning they meet the requirements of the Payment Card Industry Data Security Standard to protect against credit card data breaches. You can also make purchases through Paypal using a credit or debit card with the following logos:

American Express(USD Only)
Discover (USD Only)
MasterCard
Visa

Other types of payments, such as checks and money orders, aren't currently accepted. Also, keep in mind that the payment card used must be under your name. If you represent a company and use a corporate credit card, please make sure to provide both billing address and shipping address associated with the card, as well as the name as it appears on the front of the card.

 

Q.  Is my credit card information secure when I purchase with you online?

Your information is protected 100% when you shop on our site because we use SSL encryption technology through our Website Merchant Service and/or through Paypal to process payments.  Paypal uses an encryption key length of 168 bits-the highest level commercially available. If you have a Paypal account, you can login and pay using your account. Paypal's secure servers will process your credit card transaction to ensure you are protected from checkout to delivery. Your financial information is not given to the seller or shared with anyone else.  The security of your financial information is our priority.

Q:  How long will it take for my order to ship?

We process all in-stock orders within 24 - 48 hours. After an order is processed, it will take the carrier 3 - 10 business days to deliver the item to your door. Note: Items that are not in stock or on backorder may take longer to receive. Also, please allow up to 14 business days (or longer) for delivery if your item is scheduled to arrive via freight truck.

Q:  Do you ship using tracking numbers?

Yes.  We provide tracking numbers and/or shipping information when available.

Q:  Will I get a receipt after I make my purchase?

Yes.  We will email you a printable copy of your sales receipt.

Q:  What is your Return Policy and what if my item arrives damaged?

You can read about our Return, Cancellation and Damage Policy under Returns & Exchanges.